Client workWork directly tied to serving customers and preparing client-facing decisions.32%team time£1mannualisedHuman-led workGraduatedStable
Activity group% team timeAnnualisedWork typeStatePulse
Renewal evidence reconstructionRebuilding account context, risk notes, usage evidence, and prior decisions for renewal preparation.11%£356kAvoidable burdenGraduatedActive
Reporting and controlsPreparing operating packs, reconciling source data, and maintaining management reporting rhythm.24%team time£780kannualisedProcess overheadGraduatedStable
Activity group% team timeAnnualisedWork typeStatePulse
Manual control-pack assemblyGathering, checking, copying, and reformatting recurring control pack inputs.9%£294kProcess overheadGraduatedActive
Internal coordinationInternal decisions, handoffs, follow-up loops, and coordination between service and commercial teams.21%team time£682kannualisedCoordination loadGraduatedStable
Activity group% team timeAnnualisedWork typeStatePulse
Decision follow-up loopsRepeated chasing, clarification, and meeting follow-up when decision ownership is unclear.4%£192kAvoidable burdenGraduatedDecaying
AI-assisted meeting notesEarly signals of AI-assisted meeting summarization and follow-up drafting.SuppressedSuppressedAI assist candidateEmergingEmerging
Excluded activitySignals outside the agreed study boundary or protected by non-capture rules.Suppressedteam timeSuppressedannualisedExcludedExcludedSuppressed
Activity group% team timeAnnualisedWork typeStatePulse
No readable child groups in this readoutOutside the evidence base; do not infer absence or operational value.