Overview
Northstar has a meaningful capacity opportunity concentrated in renewal prep, control reporting, and cross-team follow-up loops.
BaselineApr 30 baseline
Cycle A · Mar£8.32M
Cycle B · Apr£8.18M
Cycle C · May£8.04M proj
Cycle D · Jun—
Cycle E · Jul—
Cycle F · Aug—
QuarterlyQ3 board
Reportable evidence
82%
In-scope activity that passed scope, confidence, and privacy thresholds.
View coverage →Work Catalogue Status
View Catalogue →How the Study Baseline became team-level evidence.
42Graduated patterns
14Emerging opportunities
—Held below privacy floor
3Need review
2Retired this cycle
Work Mix
View Work Profile →How reportable team-pattern time splits across work types. Ordered protect → reduce.
32%Human judgementProtect and increase
20%Core executionImprove and AI-assist
21%Coordination loadReduce if excessive
24%Process overheadSimplify or automate
3%Avoidable burdenRemove aggressively
Top hotspots
All hotspots →Where time, cost, and friction concentrate.
01Renewal evidence reconstructionReconstructionCustomer success and service management workflows.£356KCapacity-equivalent opportunity02Manual control-pack assemblyManual reportingReporting and controls workflows.£294KCapacity-equivalent opportunity03Decision follow-up loopsCoordinationInternal coordination between service, commercial, and management roles.£192KCapacity-equivalent opportunity
Top opportunities
All opportunities →Opportunities from the Study Baseline. Values are capacity-equivalent ranges, not booked savings.
01Standardize renewal evidence inputsHigh confidence, material value range, and prerequisite for any later AI-assisted renewal brief.Simplify / standardize£260K-£380KHigh confidence02Automate decision-useful control pack assemblyHigh repeatability, but depends on stopping low-use packs and owning source fields.Automate£220K-£330KHigh confidence03Redesign decision handoffsLower cost concentration but strong cross-pattern drag and low implementation complexity.RedesignModerate capacity and cycle-time opportunityMedium confidence
Next decisions
View Decisions →The readout creates decisions, not an implementation plan.
01Which two patterns should Northstar move into first-wave redesign?The evidence points to renewal reconstruction and control-pack assembly as the largest, most repeatable opportunities.Act internally02Which proof metrics should move into the first quarterly Pulse read?The Study baseline is useful only if selected patterns can be checked again after change.Track selected patterns in Pulse
Cadence
Schedule →How Pulse delivers. Continuous capture · monthly cycle readouts · quarterly board cuts. Subscriptions defined in Reports.
ContinuousLive capture● Streaming · 84 of 84
WeeklyExec digestLast sent Apr 28 · 9 recipients
MonthlyCycle readoutCycle C · Day 14 of 30
QuarterlyBoard cutQ3 · due Jun 28
On eventAlerts3 active · 12 / mo avg
On demandCustom exportCSV · HTML · PPTX