Tehodemo@northstar.example

Hotspots

INVESTIGATION QUEUE · 5 PRIORITY

5 priority hotspots account for £312k of in-scope cost. The top hotspot (Approvals & checking loops) is £114k alone.

Priority hotspots
5
Combined cost
£312k
Top hotspot
£114k

Hotspots

3

Function-level friction patterns.

Catalogue links

3

Hotspots linked to Work Catalogue nodes.

Tool-linked hotspots

2

Hotspots with safe Tools lineage.

Value framing

Opportunity estimate

Scale is never presented as realised financial impact.

Opportunity links

3

Hotspots linked to ranked opportunity candidates.

State
Team-level investigation queue

Investigation queue

Hotspots by evidence path

#HotspotWhereFrictionScaleConfidence
01
Renewal evidence reconstruction
Teams rebuild account context before renewal conversations because evidence is scattered across systems.
Customer success and service management workflows.
ReconstructionHandoffTool fragmentation
£356k
Capacity-equivalent opportunity
High confidence
›
02
Manual control-pack assembly
Recurring control packs require repeated copy/check/reformat work before they are decision-useful.
Reporting and controls workflows.
Manual reportingQuality checkingSource ownership
£294k
Capacity-equivalent opportunity
High confidence
›
03
Decision follow-up loops
Teams spend time chasing decisions and clarifying ownership after meetings.
Internal coordination between service, commercial, and management roles.
CoordinationDecision ownershipMeeting follow-up
£192k
Capacity-equivalent opportunity
Medium confidence
›